Are Your Information Systems Holding You Back?

Photo credit: Scan Technology LLC
Photo credit: Scan Technology LLC

In our busy industry, with the ongoing pressure to keep live plants moving out the door, it’s easy to see why investing in updated information systems and processes can fall down the list of priorities. However, until these things move to the top of the list, your business will always be operating below its potential. Too often, businesses miss the key to operational excellence — a well thought-out and flexible system is the foundation for conducting business today.

It’s time to stop focusing on today’s to-do list and start working toward a business model — and systems that support it — that will take you, successfully, into the future.

How Do You Know If Your Systems Are Holding You Back?

An information system (IS) is the network of hardware, software and processes that people rely on to filter, collect, create and distribute data. Effective IS infrastructure supports your business operation and allows for informed decision making.

Answer this question: Do I make decisions based on what our software and processes can handle, or do I make decisions because it is the best way to do things?

Have you ever thought, “Great idea but our accounting/payroll/CRM/CMS system can’t handle that, so it’s just not feasible”?

Then you know it’s time.

Too often, we let assumptions dictate the direction we head in. “It’s too expensive to overhaul how we do things.” Or, “We don’t have time to teach everyone a new way — let’s just make do with what we have.”

Fear can also hold us back: “There are too many options, I’m afraid of making the
wrong decision.”

If your operational excellence in the greenhouse is being nullified by systems that don’t support your processes, or if a new product or service cannot be properly implemented because your system is not flexible enough to handle the change, then you need to consider upgrading.

If this is starting to sound familiar then it is time to ask a new question: “What will happen if I don’t?”

Examine The Drawbacks Of Inaction

If you continue to operate with systems that don’t work for your business, you could quickly lose that competitive advantage you’ve worked so hard to obtain. If your business model is so inflexible that you can’t accommodate certain situations, it might start to overrule the strides you have made in quality and variety selection. Or, you could face a situation in which your employees start to get fed up with an antiquated way of working. Making informed business decisions is almost impossible with insufficient reporting and data collection, and day-to-day tasks can be made so much more difficult with archaic systems and processes in place.

So, where should you start? This process can begin in a series of steps:

1. Instill a belief in your organization that business processes and the correlating information systems can and do impact your daily business.

2. Be honest with yourself about what is working and where improvements

3. Research your options.

4. Move forward.

The first step is to truly believe that the systems and processes set up in your main office are equally important to what’s happening in your greenhouse. Then, step back and look at your way of doing business. Try to free yourself from the thinking of how you’ve always done things to how you should be doing them.

Make a list. What works, what doesn’t? Once you know what business processes need to be attacked, do your research.

What’s Better For Business: Standardized Or Customized Systems?

Sometimes businesses share a pain point and there is something that exists already to help you. Sometimes it’s as simple as better training to make the best use of the software you already have. Sometimes a custom solution is required.

In any case, the most important thing is to make your solution yours and don’t take shortcuts. Don’t try to force something to work for you if it just doesn’t. Your systems need to be flexible and fluid to truly support your business processes. Remember, your software and processes are meant to work for you, not the other way around.

Custom Technology Solutions
Pros

  • Gain a competitive advantage.
  • Software is tailored to your business requirements rather than altering your practices to fit the software.
  • Flexibility to develop in phases and implement upgrades on your schedule; implementing custom software has become much easier today than in the past.

Cons

  • Usually requires a larger budget.
  • Can take more time to implement.
  • Cost of enhancements and updates are your responsibility.

Off-The-Shelf Technology Solutions
Pros

  • No development time required; the product is available as soon as it is purchased.
  • Sometimes cost efficiencies can be gained with a mass-market product.
  • Upgrades and enhancements provided by the app owner.

Cons

  • No competitive advantage, since it is available to all competitors.
  • Custom functionality is not available. You conform to the app rather than the app conforming to you.
  • Can be expensive. Not only do you have to purchase the software, you have to pay for implementation and time upgrades.

Once you know which direction is best for you, make a commitment to it and move forward.

Innovation Is An Investment In Success

Remember, upgrading your systems is not about being cutting edge for the sake of being cutting edge. It’s about investing in the future of your business and making sure your processes support your success, not hinder it. If a company does not innovate, if it does not evolve with technology, then it cannot sustain a competitive advantage. In a time when things are moving so quickly and innovations are coming at you left and right, information is key. Without it, decisions are just guesses and if you don’t have the right system supporting you and allowing you to react quickly, then you will soon fall behind.

Leave a Reply

One comment on “Are Your Information Systems Holding You Back?

More From Business Management...

April 26, 2016

“Bee-Friendly” Labels Matter To Plant Consumers, According To Study

Research at Michigan State University shows ornamental plant buyers understand and respond to bee-friendly production practices.

Read More
University of Florida Online Greenhouse Training Courses

April 25, 2016

University of Florida Offering Online Training Courses For Greenhouse Growers

There will be five courses offered, with the first starting on May 30. Courses are available in both English and Spanish and range from beginner level to advanced education.

Read More
HGTV_2015CAST

April 24, 2016

9 Business Predictions Smart Brands Should Pay Attention To

Andreas von der Heydt, Director of Kindle at Amazon, recently predicted what smart businesses will do in 2016 to strengthen their brands and promote their products.

Read More
Latest Stories

April 26, 2016

“Bee-Friendly” Labels Matter To Plant Consumers, Accord…

Research at Michigan State University shows ornamental plant buyers understand and respond to bee-friendly production practices.

Read More
University of Florida Online Greenhouse Training Courses

April 25, 2016

University of Florida Offering Online Training Courses …

There will be five courses offered, with the first starting on May 30. Courses are available in both English and Spanish and range from beginner level to advanced education.

Read More
HGTV_2015CAST

April 24, 2016

9 Business Predictions Smart Brands Should Pay Attentio…

Andreas von der Heydt, Director of Kindle at Amazon, recently predicted what smart businesses will do in 2016 to strengthen their brands and promote their products.

Read More
Lin Schmale 1996

April 23, 2016

SAF’s Lin Schmale Offers Lessons From An Industry…

Schmale represented the floriculture industry on Capitol Hill for more than 20 years. The advocate has recently retired, and shares some valuable insights from her career.

Read More
Scott Schaefer Aris CEO

April 22, 2016

New Aris CEO Scott Schaefer Looks Forward To Dealing Wi…

Schaefer, who has been with Aris for 15 years, grew up working at his family’s greenhouse operation in Illinois.

Read More
Krause Berry Farms Farm To Table Dinner

April 20, 2016

What The Floriculture Industry Can Learn From Farm Mark…

Although we have a lot in common with the produce industry, there is much we can learn from one another.

Read More
Janeen Wright

April 18, 2016

Three Lessons From A Master Greenhouse Vegetable Grower

Three lessons from greenhouse vegetable grower Casey Houweling that you can apply to your business.

Read More
Costa Farms Container Ideas E-Book

April 12, 2016

Costa Farms Targets Consumers With New Container Garden…

The electronic book offers tips on container selection, design, and plant care for millennials looking to grow in small spaces.

Read More
An Edible Evening At Stephen F Austin

April 11, 2016

How The Greenhouse Industry Can Propagate Gardeners The…

Jared Barnes at Stephen F. Austin University says we are the experts at propagating plants. That’s knowledge we can put to good use to envision how to attract new gardeners and future horticulturists to the industry.

Read More
Sanitation programs are essential to preventing and removing food safety concerns.

April 7, 2016

USDA Launches GroupGAP Program For Fruit And Vegetable …

The new certification program is designed to help small and mid-size growers, including greenhouse vegetable producers, comply with new food safety regulations.

Read More
Tropical Fruit Tree Selection (Hopkins Tropical Fruit Nursery)

April 7, 2016

University Of Florida Research Shows Consumers Value Lo…

Compared to conventional plants, consumers reported a higher purchasing likelihood for certified organic or organically produced fruit plants.

Read More
Congressional Action Days 2016

April 5, 2016

Floral Industry Leaders Make Progress And (In Some Case…

Nearly 90 floral industry members gathered in the nation’s capital in March to meet with lawmakers in the annual event coordinated by the Society of American Florists.

Read More
Casey Houweling, owner of Houweling's Tomatoes

April 4, 2016

Houweling’s Tomatoes Grows Produce With Mastery Under G…

Houweling’s Tomatoes, winner of Greenhouse Grower’s Excellence in Vegetable Production award for 2015, exceeds industry standards for locally grown produce while pioneering innovative technologies that improve sustainability.

Read More
Student Video Horticulture Education

April 2, 2016

Use Videos Featuring Your Millennial Employees To Recru…

Your Millennial employees may be the best spokespeople you have for your business. Why not encourage them to make a 30-second video talking about why they got into horticulture?

Read More
Random Acts Of Flowers

March 31, 2016

The Floriculture Industry Needs A Unified Message To Pr…

Seeing the sneak preview of the new varieties that will be presented at California Spring Trials (CAST) spurs a visceral reaction in me. I’m giddy and excited about these gorgeous plants, having taken in some of their beauty and excellent performance already at Costa Farms’ Season Premier. I’m excited to travel to Spring Trials and that spring is coming, and I’m ready to dig in and get gardening. I’m guessing many of you feel the same way. And it’s likely that consumers do, too. Nearly a year ago, upon returning from California Spring Trials, I lamented the absence of ideas translated from CAST to retail. The beautiful displays, the breathtaking combinations, the clever marketing — somehow, all of that effort and enthusiasm focused on business-to-business promotion is not being funneled effectively to the consumer. As an industry, we are not good at working together to market our products in a clear, […]

Read More
Sakata Seed America President David Armstrong

March 30, 2016

Sakata Signs Agreement With Indonesian Government To Co…

This week, Sakata Seed Corp. announced internationally that it has signed an agreement with the Republic of Indonesia to cooperate in the further development and production of its line of SunPatiens interspecific hybrid impatiens, based on the principles of the Convention on Biological Diversity (CBD). Under an agreement based on the CBD, Sakata Seed has worked with the Indonesian government since the early 2000s to identify the origin of the native germplasm collected in Indonesia to develop SunPatiens, and the two parties have agreed on how the indigenous genetic resources will be used for the further development of SunPatiens. There are currently only a few cases in the world of such an agreement, based on the CBD in the category of horticultural plants, made between a resource-rich country and a commercial seed company. Greenhouse Grower contacted Sakata Seed CEO David Armstrong to provide context about this agreement, what it means […]

Read More
One symptom of Botrytis blight is gray, fuzzy sporulation on foliage and flowers, similar to that shown on the flower of this hibiscus

March 25, 2016

American Floral Endowment Will Fund Research Projects A…

AFE’s primary research funding priorities cover everything from pest control to production management. Funding applications are due June 1.

Read More
NGI-SunPatiens-Compact-Hot-Coral-Sakata

March 23, 2016

P. Allen Smith Says SunPatiens Are Hero Plants For Cons…

Plants that ensure consumer success with disease resistance bred into their genetics, and ease of use in a variety of conditions, are heroes for gardeners, especially beginners, and they should be celebrated and supported to promote gardening success and interest. These are the messages the award-winning designer, gardening, and lifestyle expert P. Allen Smith wants the horticulture industry to know, with the recent announcement of his expanded partnership with Sakata Seed. In an exclusive interview with Greenhouse Grower, P. Allen Smith describes his expanded partnership with Sakata Seed to promote SunPatiens and why the now 10-year-old series helps both novice and expert gardeners to be successful. Smith also collaborates with Sakata to promote the HomeGrown Collection of vegetables. SunPatiens Set Consumers Up For Success, Smith Says As a plantsman first, Smith has extensively trialed SunPatiens in his gardens at Moss Mountain Farm in Little Rock, AR, and says he is […]

Read More
[gravityform id="35" title="false" description="false"]