Are mass merchants good at customer service? One fired-up reader weighed in recently with a pat on the back for mass merchandisers:
”Both Lowe’s and (Home) Depot have stepped up and hired more staff to greet and assist customers than they previously used to, even in a down economy. Granted, they often do not have all the experience necessary, but they do offer an improved level of customer service. For most of their customers, it likely suffices. At some point, many independents need to realize that the boxes know customer service is important as well. They are raising the bar and you cannot ignore it.” – Not a hater on boxes
What do you think of Not A Hater On Boxes’ take? Chime in below in the comments section.